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Forum Discussion

philippao's avatar
philippao
New member | Level 2
3 years ago

Tag search not working

  We are using Dropbox to create a database of all our visual assets. We need to be able to search by tag. We have added tags to files, but when we search it is not working, with the exc...
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  • Walter's avatar
    Walter
    3 years ago
    Hi philippao, sorry to hear you're having issues with this.

    Could you please let me know if you've tried copying or moving the files into a new folder, applying the tags anew and then trying to search for them?

    If you did and the issue persists, let me know and I'll send you an email to investigate further.

    Thanks so much!
philippao's avatar
philippao
New member | Level 2

That's worked, thank you!

gordonharper's avatar
gordonharper
New member | Level 2
3 years ago

No this didnt work for me.  We use dropbox for storing large volumes of files.  The reason we use it is because they take up too much space of our hard drives.  So not being able to search subfolders for files on line means we have to seriously question continuing with Dropbox.

 

I'm very surprised many more people are not facing the same issue?

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago

    Hi gordonharper, I hope you're doing well!

     

    Can you send me a few screenshots in order to see the visual you see on your end when searching for sub-folders using the web? 

     

    Do you notice the same behavior on a different browser too? 

     

    Keep me posted!

  • Claudio DErrico's avatar
    Claudio DErrico
    New member | Level 2
    3 years ago

    We also have the same problem now, we have grando volumes of shared files in Dropbox and after the last update in mid-September the "search" function for files on PCs returns no results. This is becoming a big problem for us. Yesterday, support says it is should be a Windows problem, but the problem arose for me and 10 other members of my staff right after the major update of Dropbox.

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      3 years ago

      Hi Claudio DErrico, are you searching for information on files that are online-only, or that are located on your machine with a green tick?

      • Claudio DErrico's avatar
        Claudio DErrico
        New member | Level 2
        3 years ago

        In fact, for both cases, I should search for both types of files using the "Search" function

        thanks

        Claudio

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