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Forum Discussion
Support request. Delete files that 'couldn't be deleted'
Hello, I have a folder of tens of thousands of files that I am unable to delete. I tried deleting this on my local device (Mac OS 12.6.7) but my Dropbox client has been unresponsive. I have tried to...
Hi again, just try contacting the team via chat to see if they're able to assist you from there, if you're unable to submit a ticket.
Here is the message I get via the web client. My Mac Dropbox client can no longer sync and just gets stuck. I've left it to run overnight with no progress. I've quit it and unlinked it.
I'm not currently running any other Dropbox clients. And now the problem appears to be that I can't delete any files via the web client.
Thank you.
Jay
Dropbox Staff
Dropbox StaffAre you able to delete a subfolder and then gradually delete files in batches to see if this helps?
No. I am not able to delete folders or individual files. I get the same error message.
I recently deleted many thousands of files and this problem emerged during that process.
- Walter
Hey jaohar, sorry to jump in, but could you try clearing your browser's cache or using another browser to delete your files and let us know how it goes?
If you still get an error, we'd appreciate a full-page screenshot as well.
I used another browser and had the same result.
I've just seen that a critical folder with many essential files has been deleted. I did not delete this folder. I've tried to restore this folder via the web client but an error message says that this is not possible. I hope a support person can restore these files for me. Can I please have someone help me restore these files as soon as possible?
