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benanderson's avatar
benanderson
Explorer | Level 3
3 years ago

Storage size went from 5gb to 2gb and now I cannot access my files.

Storage size went from 5gb to 2gb and now I cannot access my files. I upgraded to a plus account in hopes to find the files or access support. Neither of which happened...    How do you reach this ...
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benanderson's avatar
benanderson
Explorer | Level 3
3 years ago

This was sent in 2019. I have always had 5GBs of space to my knowledge. 

 

 

Do you think that my files were deleted? It seems like the platform has gone through many changes. 

    • benanderson's avatar
      benanderson
      Explorer | Level 3
      3 years ago

      Hey Mark! 

       

      When I checked "events" I am only seeing the updates from today. I am not sure when I would have used it in the past year. I can only access as far back as Nov. 18th 2020. 

       

      I have had my account for much much longer than that though. 

       

      B

      • Mark's avatar
        Mark
        Icon for Super User II rankSuper User II
        3 years ago

        Is it showing any events before today? 

         

        Is your account showing any files at all?

         

        Have you logged in in the past year?

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