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benanderson's avatar
benanderson
Explorer | Level 3
3 years ago

Storage size went from 5gb to 2gb and now I cannot access my files.

Storage size went from 5gb to 2gb and now I cannot access my files. I upgraded to a plus account in hopes to find the files or access support. Neither of which happened... 

 

How do you reach this company to resolve issues? 

 

Thanks

 

B

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  • benanderson's avatar
    benanderson
    Explorer | Level 3
    3 years ago

    This was sent in 2019. I have always had 5GBs of space to my knowledge. 

     

     

    Do you think that my files were deleted? It seems like the platform has gone through many changes. 

      • benanderson's avatar
        benanderson
        Explorer | Level 3
        3 years ago

        Hey Mark! 

         

        When I checked "events" I am only seeing the updates from today. I am not sure when I would have used it in the past year. I can only access as far back as Nov. 18th 2020. 

         

        I have had my account for much much longer than that though. 

         

        B

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