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Forum Discussion
Search not working
Dropbox search can’t find anything. The files, however, are there. How can I make Dropbox find them or reindex them???
- Solved. Miraculously the search tool is finding files again after going on an unexplained weeks-long holiday.
If anyone else experiences this problem, try waiting it out. 🤷♂️
Hi friends,
This past few days, my team hasn't been able to use the search box successfully using keywords that are in the filename. Sometimes it works if we type in the exact file name with the exact capitalization. This is very frustrating as we don't remember the exact filenames and have thousands of files that we work with daily. We've been able to use keywords to search for the file until the last few days. Is this a bug? Is there something that compromises the search function?
Any idea how to search files using keywords again?
Thanks!
Walter
Dropbox Staff
Dropbox StaffHey elsieljane, sorry to hear you're having issues with this.
Could you let us know if you're facing this problem on the mobile app, the desktop app or if it happens when you're using our website?
If it's not too much to ask, can you also send us a screenshot of a sample search showing this behavior?
Any additional information is more than welcome!
Hi Walter,
Thank you so much for your help here.
We are using the website and not the app or desktop. It's a shared folder with multiple teams in our workplace.
I can't discern the pattern. Sometimes the search produces no result, and sometimes it produces part of the results, but not a complete list.
Appreciate your insights on what we can do to make the search function as it should again.
Example 1) searching for 'new age care' in the file title, a zero result or randomly sometimes the correct file with the exact capitalization
Example 2) searching for ColCare file with Orlando and Cape that we know we have, we had to scroll the folder without searching to find the files. The search using 'orlando' and 'cape' as keywords produced partial results but didn't include the desired files
I'm replying and tagging this because it seems that a lot of people are having serious search issues, frustrating or preventing any meaningful and thorough work. Dropbox, stop ignoring us and please fix it or admit there is a problem so we can move on.
Thank you for letting me know that this seems to be a widespread issue in the community. Is there a way to get any support from Dropbox?
