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Forum Discussion
Search not working
Dropbox search can’t find anything. The files, however, are there. How can I make Dropbox find them or reindex them???
- Solved. Miraculously the search tool is finding files again after going on an unexplained weeks-long holiday.
If anyone else experiences this problem, try waiting it out. 🤷♂️
Jay
Dropbox Staff
Dropbox StaffHi klundq1, thanks for bringing this to our attention.
Are you searching for the file name itself, or is the keyword something located in the file itself?
This will help me to assist further!
Jay - I am searching for a folder name. For example, I have folder called Doe, Jane, with numerous files in it. I search for Doe and nothing comes up. Sometimes if I search for just Do (part of the name) it does come up, but if I spell out the whole name nothing comes up.
- Jackson
Hi there klundq1, sorry for jumping in.
Can you send me a screenshot of a search that does not return the expected results, and one with the files that it should have returned?
Thank you!
Jackson yeah I do not think I can do that because I need to keep the names private. Some folders come up, and some do not. I only have dropbox on my one computer - no other devices. It says it is synced (online etc).
