You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
Search not working
Dropbox search can’t find anything. The files, however, are there. How can I make Dropbox find them or reindex them???
- Solved. Miraculously the search tool is finding files again after going on an unexplained weeks-long holiday.
If anyone else experiences this problem, try waiting it out. 🤷♂️
Hello Dropbox Team,
It is Thursday morning, and I have been experiencing this exact same issue all week. It has happened to me once before, and the solution suggested was to clear my cache, which I have done three times this week, and it has not helped. This is significantly slowing down my ability to work and is very frustrating. Any updates on the situation would be much appreciated.
Thank you,
Simon
Hi Nancy,
Thank you very much for replying. It's really hard to believe that Dropbox is actually working on resolving this major issue because no one reaches out to give updates (I keep having to post here). But I really appreciate your message; thank you.
I'm sorry you're having the same issue, Simon. It's apparently a known Dropbox issue that the engineering team "is working on."
I tried reaching out to Dropbox Support via Twitter yesterday and they just keep saying the same thing, that the team is working on it. It's very frustrating. I heard from John today (the specialist) who requested further information, but still no resolution.
