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Forum Discussion
Search function not working
Hi! Yesterday my search function randomly stopped working. The files are still there, but I’m no longer able to enter a key word search. Has anyone else had this issue or know how to resolve it? T...
After having the same problem the last few days I contacted Support yesterday and received the following info. Too bad they don't post something on their website help page.......... 8-(
Zoe, Feb 8, 2022, 1:39 AM PST:
Hi
Thank you for reaching out to Dropbox Support. My name is Zoe, and I am a member of the Dropbox team.
I understand you are contacting us about the Search function not working on multiple devices.
Thank you for alerting us to this problem. We appreciate the steps taken so far.
Dropbox engineers are aware of the problem and are working on a solution. We will update you once there is a fix.
Sorry for any inconvenience this has caused.
Please let me know if you have any other Dropbox questions.
Thank you for reaching out to Dropbox Support. My name is Zoe, and I am a member of the Dropbox team.
I understand you are contacting us about the Search function not working on multiple devices.
Thank you for alerting us to this problem. We appreciate the steps taken so far.
Dropbox engineers are aware of the problem and are working on a solution. We will update you once there is a fix.
Sorry for any inconvenience this has caused.
Please let me know if you have any other Dropbox questions.
well, this is still an issue. working with a client at a higher ed institution with tons of content in their enterprise Dropbox and the Dropbox web search function doesn't work at all. Staring at the file in the folder...it's right there. Search, "nope, that file doesn't exist." Fails in multiple folders across the shared folders they use. Dropbox: FIX THIS PLEASE!!!!
One year after the last post in this thread, which is only the most recent of a number of threads complaining about this issue going back several years, the problem still exists.
A search in Dropbox in my browser for the word RMS, sorted by newest, shows nothing in my dropbox after with RMS in the filename after 2020:
Manually digging through my folders shows many files with RMS in the filename from much later than 2020, including these from June of 2023:Yes, I cleared all caches. Yes, I tried it in private mode, from different browsers and different machines. Yes, all software is fully up to date.
Searching on filenames is a very basic, fundamental user need. Your company has been in existence for over 15 years. How do you still not have this working yet?I am a long time (well over 10 years now) paying dropbox subscriber and the number of years this issue has been documented in these forums (like here https://www.dropboxforum.com/t5/Delete-edit-and-organize/Search-not-working/td-p/492206) , along with the number of times (such as here https://status.dropbox.com/incidents/0gtlfrjd11m8) where you claim to have fixed it when you didn't, is totally unacceptable.
Why don't you stop devoting development resources to your AI and video editing and other irrelevant bloat and get your basic core file management features working first? I am beginning to look for Dropbox alternatives. If you want me as a customer for another 10 years, you need to provide a basic level of working service, and that includes being able to search my terabytes of files through the web interface when I need to find something quickly.- Yeah. It’s totally ludicrous that basic search does not work in this software. I think I’ll be looking for something else. Maybe an organization that uses my money to make the service work the way it’s supposed to, rather than shovel it into features no one cares about so they can seem hip.
- Hannah
Dropbox Staff
Sorry to see that you're having this issue, Mike K.61.
Can we send you an email, so we can look into this a bit further?
- Why haven’t you been looking into it for the last 5 years? It’s obviously an issue. You have had so many opportunities to look into it. 🤦:male_sign:
