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Forum Discussion
Search function not working
Hi! Yesterday my search function randomly stopped working. The files are still there, but I’m no longer able to enter a key word search. Has anyone else had this issue or know how to resolve it? T...
The search does not work for me in either Safari or Chrome. It didn't work yesterday and continues to not work. I tried using private browsing windows and it didn't work there either. I've tried it on three different macs with no success.
Yep, tried two different browsers but don't have other computers to try it on as am homebased. Tried with the VPN off. Nope, but honestly the VPN has been on since Day One with this. Tried incognito, nope. Cleared everything to beginning of time. Nope. Tried all the suggestions I found. Nope. It literally was working fine as I was working last night searching and then just like that, pop in a search item and notice that it didn't show the file I was searching in the search bar. And then when I logged out and back, it gave and still does give, the messages "There was a problem processing this request." - it still logs me in, this is on both browsers (Safari and Brave) but it won't search. This is 100000% unacceptable. Someone needs to reach out to someone who can actually DO something to help us do our jobs!
- Megan
Dropbox Staff
Thanks for reporting more on this, guys!
Can I ask for some screenshots of what you see on your end when trying the search function on the web?
Also, does this happen with a specific key word you're trying to search or any of them?
Feel free to conceal any of your personal info.Well guess what? Just like that, literally did NOTHING, walked away. Just came back and it is working! LOL. gotta love that nonsense! After I send off a 'contact us' email. Good gravy! PFFFT!
Well, mine is doing the same thing. I've tried it in Safari, Chrome, Brave, and Firefox. Private browsing and non-private windows. Search does nothing. It's like it's not even registering that I have pressed the "Return" key after typing in my query. And I know there are files with the names I'm typing; I have started typing the names of folders I see in the file system. It doesn't list those as potential options, nor does it run a search or return any results when I hit enter. It just sits there.
What's the point of having a giant file repository if you can't search it? And what's the point of tech support if they just ask you to do all the troubleshooting for them? I don't have time to diagnose the whole thing myself. You've got access to the whole backend and we've given you a bunch of relevant information. Please let me know when it will be fixed so I can justify paying for this service still. Because I know Google Drive works.
