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Forum Discussion
Search function not working
Hi! Yesterday my search function randomly stopped working. The files are still there, but I’m no longer able to enter a key word search. Has anyone else had this issue or know how to resolve it? T...
Hannah
Dropbox Staff
Dropbox StaffThanks for the update! That's great to hear!
If you need anything else, make sure to give us a shout.
Have a great weekend!
If you need anything else, make sure to give us a shout.
Have a great weekend!
The search does not work for me in either Safari or Chrome. It didn't work yesterday and continues to not work. I tried using private browsing windows and it didn't work there either. I've tried it on three different macs with no success.
Yep, tried two different browsers but don't have other computers to try it on as am homebased. Tried with the VPN off. Nope, but honestly the VPN has been on since Day One with this. Tried incognito, nope. Cleared everything to beginning of time. Nope. Tried all the suggestions I found. Nope. It literally was working fine as I was working last night searching and then just like that, pop in a search item and notice that it didn't show the file I was searching in the search bar. And then when I logged out and back, it gave and still does give, the messages "There was a problem processing this request." - it still logs me in, this is on both browsers (Safari and Brave) but it won't search. This is 100000% unacceptable. Someone needs to reach out to someone who can actually DO something to help us do our jobs!
- Megan
Thanks for reporting more on this, guys!
Can I ask for some screenshots of what you see on your end when trying the search function on the web?
Also, does this happen with a specific key word you're trying to search or any of them?
Feel free to conceal any of your personal info.Well guess what? Just like that, literally did NOTHING, walked away. Just came back and it is working! LOL. gotta love that nonsense! After I send off a 'contact us' email. Good gravy! PFFFT!
