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Forum Discussion
Search function not working
Hi! Yesterday my search function randomly stopped working. The files are still there, but I’m no longer able to enter a key word search. Has anyone else had this issue or know how to resolve it? T...
Hannah
Dropbox Staff
Dropbox StaffHey Sweet_dee63 and thestranger90, thanks for reaching out!
Can you please clarify where you're having an issue? On the Dropbox mobile app or on the website?
If it's the mobile app, what's your device's OS, Android or iOS?
Keep me posted!
Can you please clarify where you're having an issue? On the Dropbox mobile app or on the website?
If it's the mobile app, what's your device's OS, Android or iOS?
Keep me posted!
On the website if I type a letter it brings up some documents, but I type a specific keyword or name it brings up nothing. On my iPhone (iOS 14.6), nothing comes up no matter what I type in
- HannahThanks for the update on this, thestranger90.
For our website, can you try using a different browser or an incognito/private browsing window, to see if you have different behavior?
And on your mobile device, can you try uninstalling the Dropbox app, restarting the device and then reinstall the app, to see if that helps?
(If you're on a free Basic account, make sure you have less than 3 devices, before uninstalling).- Hi, the issue resolved itself yesterday for me, both the website and mobile’s search functionality work as intended now.
