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Forum Discussion
Search doesn't find all results.
Searching for folders which are clearly there returns no results.
I am searching for a specific word which is part of multiple folders but they do not all appear in the results.
If I search multi...
So it's actually started working now.
Perhaps it was a delay in indexing at Dropbox side?
Seems odd though, it doesn't usually take very long and this was all day.
We are also experiencing this issue. When searching parts of a folder name, some searches find what we're looking for and other searches find nothing. This forces us to have to find the folder we're looking for by manuallly clicking into the appropriate path. Our technology team was able to send us a link to one dropbox folder we couldn't find when searching so I know it exists but cannot be searched for. Reaching out to support as well in hopes of getting this resolved ASAP.
- Lusil
Dropbox Staff
The best course of action to make sure that we investigate this accordingly would be via a ticket.
I've sent you one, so when you have the chance, just check your inbox and we'll take it from there.
Looking forward to hearing back from you! - Lusil
Hi PlanOmatic, thanks for joining us on this thread.
Are you having trouble looking up items when you use the website, the desktop app, or the mobile app?
If you've already submitted a ticket to our team, please let me know its ID (eg. #1234567) so that I can at least pass your comments along.
We are facing this issue, too. The search result shows nothing but it's really in a paper content. Hope this issue can be solved ASAP.
- Lusil
Hi joyce lee, thanks for nudging us here.
Just to make sure that we're on the same page, are you searching for content that is mentioned in a Paper doc, or are you looking up its title?
Also, assuming that you are doing this through the website, do you get the same results regardless of which browser you use?
I'm searching for content that is mentioned in a Paper doc vua Google Chrome browser. I've tried Dropbox desktop app to search paper content but also found nothing. Search for title works fine for me.
- Lusil
Since full-text search is available to paid subscription, could you check yours by going to the Plan tab online?
Oh, I'm a basic user. My friends are old Dropbox members and they can full-text search. I thought that is a normal function for basic user. So now new joined basic member does not have full-text search function, old basic members have, right?
- Lusil
Just to make sure that we cover as much ground as possible, do you see Dropbox Paper in the drop-down menu when you sign in on the web and click on Create?
Also, if you'd like to have a better look into this matter, I'm more than happy to send you a ticket.
No I cannot create dropbox paper, that's another issue. Looks like new member cannot create paper on old shared folder. Right?
