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Forum Discussion
Recover files from deleted account previously in a locked state
I had received this message to my junk folder from Dropbox - This a reminder that the Buddy team is still in locked state. If Buddy is still in locked state after October 16, 2024, the entire team, which includes all files, and admin and member accounts will be deleted permanently. I was traveling and when I returned I had found out that all my 10 years worth of business files have been deleted. Does anyone know how I can get this restored? They legally have to keep files for 30 days. This is going to cause me significant issues, I am hoping someone can help.
- Walter
Dropbox Staff
Hey clairewright78 - sorry to hear about this.
Have you tried getting in contact with our support team directly through since they'd be better equipped to look into this for you with account specific information?
If you did and have a ticket ID, you can share it with us here so that we can look it up in our system.
Otherwise, let us know and we'll reach out via email from our end to have a further look internally.
Thanks!
Hi, Walter. I have the same problem as clairewright78 but I was not able to retrieve a ticket ID. Is there a possibility to recover the removed files after the locked state due date? I had important files from 2010 and it would be fatal for me to just lose them as is
- Megan
Hey luisrada14, thanks for posting here!
I can't make any promises, but I'd be more than happy to reach out via email, in order to see if there's more to be done about this.
I'll be happy to see you there, thanks!
Hi Claire, sorry to hear we're having the same issue :( Have you had any luck recovering your files?
