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Forum Discussion

wiaz's avatar
wiaz
New member | Level 2
2 years ago

Read only on desktop App

HI. I have dropbox on 3 devices (iphone, PC at home, Laptop). Everything worked fine up to the time i bought new laptop. It has Windows 11 and i replaced my old one. With new laptop i can see all synced files. But i do not have permition to save new file to the dropbox folder, or edit and save (overwrite) any of the files. It works when i install dropbox as a new program and sign to the app. But after computer restart there is still the same problem. This never happened on any of my computer when i used dropbox in the past. I can not use also Save as... option and then delete the old file, because i just do not have permition to write anything to the dropbox folder or subfolders at all. Thanks for help.

Desktop
Edit
Sync
Windows
  • wiaz's avatar
    wiaz
    2 years ago

    Thank you for fast response. It looks like safety software that monitors traffic on work computer cause this problem. I am trying to deal with our IT administrator to solve the issue. If it will not work, i will get back here. Thanks. Ivan

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi wiaz, sorry to hear about this.

     

    Could you please send us a screenshot of the app's exact status and version as shown in your taskbar and how the files in your Dropbox folder look like?

     

    Any additional information is more than welcome!

    • wiaz's avatar
      wiaz
      New member | Level 2
      2 years ago

      Thank you for fast response. It looks like safety software that monitors traffic on work computer cause this problem. I am trying to deal with our IT administrator to solve the issue. If it will not work, i will get back here. Thanks. Ivan

    • Anton Haikov's avatar
      Anton Haikov
      Explorer | Level 4
      2 years ago

      Hello. I have the same problem whit my desktop app. Can you help me with it, please?
      When I switch off Read-only setting on a Dropbox Folder Properties Tab that setting turn on independently. I can't figure out what I do wrong. Version of my desktop app on screenshot bellow.

       

       

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Thanks for the nudge here, Anton Haikov and sorry to see you're having this issue.

         

        If you haven't already, can you please restart your computer, to see if that helps?

         

        Also, if you quit the Dropbox app, are you seeing the same issue with the properties setting?

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