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Franco52's avatar
Franco52
Helpful | Level 6
4 years ago
Solved

Read-only file, only on Dropbox for Android (!)

One file, docx., in a Dropbox directory - and only that file - appears as "only-read file" when I open it in Dropbox app for Android. Instead I can modify it without problems when I use the app on Windows 10 PC. I have copied the file from Dropbox to my PC, deleted it on Dropbox and uploaded it again: nothing changed. I reinstalled Dropbox on my Android tablet, no way. Others similar files in the game directory of Dropbox work perfectly. Can you help me, please? Thanks.

 

Android
edit
Mobile
  • Greg-DB's avatar
    Greg-DB
    5 years ago

    No, unfortunately there isn't a way to work around this or perform these calls for deleted team members, but I'll pass this along as a feature request. I can't promise if or when that might be implemented though. 

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  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    4 years ago
    Copy Link
    Welcome back to the Community, Franco52!

    Do you mind sending a screenshot of the “read-only” message you keep receiving on your end? 

    Other than that, did you happen to clear the Dropbox app’s cache, before reinstalling perhaps?

    Let me know, and we’ll check things further.
    • Franco52's avatar
      Franco52
      Helpful | Level 6
      4 years ago
      Copy Link

      Thanks Nancy for your answer. I attach the screenshot (Word for Android). Bye

      • Franco52's avatar
        Franco52
        Helpful | Level 6
        4 years ago
        Copy Link

        I forgot, I tried to clear the Dropbox app’s cache, no way...😐

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One file, docx., in a Dropbox directory - and only that file - appears as \"only-read file\" when I open it in Dropbox app for Android. Instead I can modify it without problems when I use the app on Windows 10 PC. I have copied the file from Dropbox to my PC, deleted it on Dropbox and uploaded it again: nothing changed. I reinstalled Dropbox on my Android tablet, no way. Others similar files in the game directory of Dropbox work perfectly. Can you help me, please? Thanks.

\n

 

","body@stringLength":"495","rawBody":"

One file, docx., in a Dropbox directory - and only that file - appears as \"only-read file\" when I open it in Dropbox app for Android. Instead I can modify it without problems when I use the app on Windows 10 PC. I have copied the file from Dropbox to my PC, deleted it on Dropbox and uploaded it again: nothing changed. I reinstalled Dropbox on my Android tablet, no way. Others similar files in the game directory of Dropbox work perfectly. Can you help me, please? Thanks.

\n

 

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Read-only file, only on Dropbox for Android (!)","moderationData":{"__ref":"ModerationData:moderation_data:584338"},"body":"Welcome back to the Community, Franco52!\n
\n
Do you mind sending a screenshot of the “read-only” message you keep receiving on your end? \n
\n
Other than that, did you happen to clear the Dropbox app’s cache, before reinstalling perhaps?\n
\n
Let me know, and we’ll check things further.","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"208","kudosSumWeight":0,"postTime":"2022-03-17T13:15:50.106-07:00","lastPublishTime":"2022-03-17T13:15:50.106-07:00","metrics":{"__typename":"MessageMetrics","views":3164},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001013/message:584207/message:584338","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8aXwzfDUyOjF8aW50LDU4NDQzOCw1ODQ0Mzg","node":{"__ref":"ForumReplyMessage:message:584438"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"editFrozen":false,"body@stringLength":"513","rawBody":"Welcome back to the Community, !\n
\n
Do you mind sending a screenshot of the “read-only” message you keep receiving on your end? \n
\n
Other than that, did you happen to clear the Dropbox app’s cache, before reinstalling perhaps?\n
\n
Let me know, and we’ll check things further.","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:584338_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ModerationData:moderation_data:584438":{"__typename":"ModerationData","id":"moderation_data:584438","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":"member"},"ForumReplyMessage:message:584438":{"__typename":"ForumReplyMessage","uid":584438,"id":"message:584438","revisionNum":1,"author":{"__ref":"User:user:1243801"},"readOnly":false,"repliesCount":20,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001013"},"parent":{"__ref":"ForumReplyMessage:message:584338"},"conversation":{"__ref":"Conversation:conversation:584207"},"subject":"Re: Read-only file, only on Dropbox for Android (!)","moderationData":{"__ref":"ModerationData:moderation_data:584438"},"body":"

Thanks Nancy for your answer. I attach the screenshot (Word for Android). Bye

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Thanks Nancy for your answer. I attach the screenshot (Word for Android). Bye

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I forgot, I tried to clear the Dropbox app’s cache, no way...😐

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I forgot, I tried to clear the Dropbox app’s cache, no way...😐

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