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Franco52's avatar
Franco52
Helpful | Level 6
3 years ago

Read-only file, only on Dropbox for Android (!)

One file, docx., in a Dropbox directory - and only that file - appears as "only-read file" when I open it in Dropbox app for Android. Instead I can modify it without problems when I use the app on Windows 10 PC. I have copied the file from Dropbox to my PC, deleted it on Dropbox and uploaded it again: nothing changed. I reinstalled Dropbox on my Android tablet, no way. Others similar files in the game directory of Dropbox work perfectly. Can you help me, please? Thanks.

 

Android
Edit
Mobile
  • Jay's avatar
    Jay
    3 years ago
    Could you try copying and pasting the text in this file in another Word doc and see if the same issue is experienced there?
  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago
    Welcome back to the Community, Franco52!

    Do you mind sending a screenshot of the “read-only” message you keep receiving on your end? 

    Other than that, did you happen to clear the Dropbox app’s cache, before reinstalling perhaps?

    Let me know, and we’ll check things further.
    • Franco52's avatar
      Franco52
      Helpful | Level 6
      3 years ago

      Thanks Nancy for your answer. I attach the screenshot (Word for Android). Bye

      • Franco52's avatar
        Franco52
        Helpful | Level 6
        3 years ago

        I forgot, I tried to clear the Dropbox app’s cache, no way...😐

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