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Forum Discussion
Where are my files?
My computer apparently crashed overnight. Among other issues, I cannot find my local dropbox desktop app (and the files contained therein), but online at the dropbox website (HERE) I can find no file...
bobbygoode wrote:
So apparently my account is not keyed to my email address.
That's not possible. An account must have an email address associated with it. Perhaps you have more than one email that you've used in the past.
I do use Paypal, drawn on my bank account. But it specifically says if one uses paypal, they have contact support.Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see options for sign in and billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
Hi Rich thank you for the reply. I wondered if that was the case (wrong log in). I so seldom have logged into Dropbox I don't remember the passoword. I think I changed it and now I'm treated like a rookie. So apparently my account is not keyed to my email address. I do use Paypal, drawn on my bank account. But it specifically says if one uses paypal, they have contact support. That seems to be strictly an AI bot which is maddening but I'll try it. Thanks, Robert
Rich
Super User II
Super User II
bobbygoode wrote:
So apparently my account is not keyed to my email address.
That's not possible. An account must have an email address associated with it. Perhaps you have more than one email that you've used in the past.
I do use Paypal, drawn on my bank account. But it specifically says if one uses paypal, they have contact support.
Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see options for sign in and billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
