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Forum Discussion
We're missing folders from 2024 and we can't find them anywhere.
We are a small group of volunteers who run peer support groups for people with chronic conditions. All of our folders/files from 2024 (except the few files that were not in folders) have disappeared....
Mark
Super User II
Super User IIIf they dont appear on Events then its (literally) one of a few things that's happened:
- They are in a share and that share has been closed - that wouldn't happen if it is just files in a folder, however
- They have never been uploaded for whatever reason (quota issues?) and so not on Dropbox hence not showing on Events
- They have been permanently deleted - which removes them from the Events list.
- Any deletions etc. on Dropbox would show on Events, but, would only be recoverable for 30 days anyway, after that they are not recoverable.
Its almost certain here you are going to need to look at restoring from backups I'm afraid.
If they arent on Events and not shared they are either permanently delete or never existed here in first place 😞
Thank you for your help. We are also wondering if they are permanently gone. They definitely existed. However, this has to be a DB issue because we have been using it for too long for it to be any "accident" on our part. We will have lost some financial records as well. We are in the process of attempting to recover names by going through emails etc. to see if we can at least get those. Thanks again and I wonder if we should be looking at an alternative to DB for cloud management. We had a similar issue right out of the blue last year, but it wasn't as serious and we eventually managed a work around that recovered almost everything that we needed. Thanks again.
