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Forum Discussion
We're missing folders from 2024 and we can't find them anywhere.
We are a small group of volunteers who run peer support groups for people with chronic conditions. All of our folders/files from 2024 (except the few files that were not in folders) have disappeared....
Nancy
Dropbox Staff
Dropbox Staff
Thank you for your reply Nancy. Yes, the folders are shared with others, but they can't see the 2024 files either. This means that any new participants for 2024 have been lost and we are quite concerned.
- Mark
Super User II
If others cannot see the folder my guess here is whoever is the owner of the Share has unshared it.
What do people see at www.dropbox.com/share ? Can you rejoin anything from there.
Sorry - I didn't make that clear. They can see the folders, but no files past 2023. It's just the 2024 files that have gone missing.
- Mark
If they dont appear on Events then its (literally) one of a few things that's happened:
- They are in a share and that share has been closed - that wouldn't happen if it is just files in a folder, however
- They have never been uploaded for whatever reason (quota issues?) and so not on Dropbox hence not showing on Events
- They have been permanently deleted - which removes them from the Events list.
- Any deletions etc. on Dropbox would show on Events, but, would only be recoverable for 30 days anyway, after that they are not recoverable.
Its almost certain here you are going to need to look at restoring from backups I'm afraid.
If they arent on Events and not shared they are either permanently delete or never existed here in first place 😞
