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Forum Discussion
Randomly deleted files and folders
Anyone else experiencing files and folders being deleted from Dropbox without human intervention?
I know that I'm going to get the stock Dropbox answer here that it can't happen, but I can expl...
Exactly the same happened to me this week. Hundreds of files, all Word + Excel docs vanished into thin air!! The folders are all there, other files extensions like PDF or jpeg are there but they don't concern me there's maybe 20-30 files of that kind, the W +E files are the ones I used for my client work.
I am absolutely fuming that I keep getting responses that have nothing to do with solving the issue and taking responsibility.
If a person is a single user of a folder of course the events log will say "You added or You deleted" but I well know I did not do anything, I wasn't even at my computer at the time it happened and I was home so there's no chance someone sat at my computer and started moving things, plus it all happened in a few minutes....apparently in 1 minute alone "I" moved and equally deleted over 100 files...that's physically impossible!!
Now I see others experienced the same, so I too would like for Dropbox to start taking responsibility, but first off they need to restore all the files where they were, this is despicable!!
And thinking I was even considering moving to Dropbox for work.
Not after this experience!
- As I initially started this thread, I will throw my two cents in here.
Short answer - Dropbox support are absolutely no use. Back everything up to hard drive, cancel your dropbox account and move to a different supplier.
I've got things running on Sync.com and everything seems to be working as it should be. They even encrypt everything end to end and charge less than the buggy Dropbox system.
Hope this helps - Jane
Dropbox Staff
Hey
Yes, Dropbox help totally useless, to the point of being comically bad: multiple emails from different "customer service" staff insisting they would help, with NONE of them responding to the very clear details I laid out and requests made for their help. Literally, after weeks of correspondance, NOT ONE DROP BOX STAFF MEMBER responded in any coherent way at all.
At some later point, all of the folders that had been moved/altered then "mysteriously" dissappeared from my dropbox root folder. HUH? (dropbox staff going in to "clean up" screw up? -- no idea...)
My lesson here: Dropbox CANNOT BE USED FOR CRITICAL BACKUP: the system will corrupt, relocate, and potentially delete or alter files by itself, and they have no ability to research, confirm, reverse, monitor, or protect against such events. Because this is a "mirroring" system, these faults in Dropbox will potentially result in permanant loss of important data.
Just an update on the situation to give what is fair. They did a rollback of the account and the 1066 files that were in there, are back as they were or at least those I checked so far. Helpdesk assisted promptly and for that I am grateful.
I was also informed ( I pass the info as I was given them), that the problem came from the Samsung synch with the Dropbox API.
Apparently, Samsung has released a "deep integration process that doesn't agree well with Dropbox" and Db advises against the auto-synch.
This is a bummer since I have been using the sync for the past 6 years on various Samsung phones without any issues, at the contrary it's proven very useful, besides to backing up pictures that I wouldn't be otherwise bothered to do, when my phone was stolen 3 years back, the auto-synch allowed me and ultimately the police to identify the thief and retrieve my phone.
I'm not a tech, so I have to take the information at face-value, I have deactivated the synch for Dropbox but will install it to another cloud that's not Dropbox.
