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CoveUS's avatar
CoveUS
Explorer | Level 4
4 years ago

My images don't load on mobile

My images don't load on mobile when I visit my website that uses dropbox direct photo links. The desktop site works fine.
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  • Emma's avatar
    Emma
    4 years ago

    Hi all, 

     

    As you may have seen, this issue is now resolved and a fix was rolled out earlier this week 🎉

    Let us know if you have any questions.

     

    Emma

kainwaffle's avatar
kainwaffle
Explorer | Level 3

I've been in discussions with Dropbox Reps and unfortunately the truth is ugly - They are NOT interested in resolving this issue whatsoever. Twice I've been told that "They don't offer support for 3rd party apps" which apparently applies to ENTIRE operating systems. They're blaming Apple for this issue, which may be legitimate mind you, but are happy to patiently wait for us to do their job for them by taking our complaints to Apple directly and leaving them out of it.

 

Do that if you wish, or switch services - either way it seems like Dropbox will not be of any help to us in this issue.

Rudi B Rasmussen's avatar
Rudi B Rasmussen
Helpful | Level 6
4 years ago

Thanks jcp543 and kainwaffle,

I choose Dropbox solely for the raw=1 image link functionality. I am a dedicated amateur astronomer and have thousands of astronomy photos that I share this way on numerous (10+) internet pages. It will be an impossible task to re-visit all these sites and re-write URL's to another service. So I feel total abandoned by Dropbox and I am in chock over the total lack of interest from Dropbox to help us. It must be the same feeling victims of hackers have, when bad guys have hijacked data and will not release it.

I do not at all understand Dropbox and that they don't want to help us, it must be a piece of cake for them to fix it.

But I must admit, after a week, my patience is about to end, and I will definitely soon start to look for an alternative storage provider.

 

So once again Dropbox; PLEASE PLEASE - help your customers !!!

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