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Forum Discussion
Missing folders and documents on my computer and account after working to reduce the number of files
I was working to reduce the number of files as I have maxed out my subscription. Once I worked through the files in Dropbox all of the folders and documents on my desktop have vanished. I looked in m...
Jay
Dropbox Staff
Dropbox StaffCould you give more detail on what you did? Were you deleting files from the Dropbox folder or the site? Were you moving the files to folders outside the Dropbox folder?
Did you uninstall, pause or do any changes to the desktop app?
Does the events page on the site show any changes?
No I did not.
- Jay
Do you have the computer backup feature enabled on your machine?
Yes, Dropbox. What I want to understand is how moving files and documents out of Dropbox could cause all the files and documents on my desktop to go missing.
- Jay
What you're describing wouldn't happen in normal situations.
Could you let me know the exact steps you took in order to move files out of Dropbox? Were you moving files from the Dropbox folder to another non-Dropbox location? Did you move entire folders?
Did you disable the Dropbox Backup feature, or make any changes on the site?
