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Forum Discussion

steved6's avatar
steved6
Explorer | Level 4
2 months ago

Missing a folder - support tells me that the owner deleted it but I am the owner

Hey everyone,   I have been working on a file for 8 years as the sole owner and all of a sudden I cannot locate the file. Support keeps telling me that the owner deleted the file and the user mus...
dropbox business
Restore
Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff

Hey steved6 - since you've contacted our support team about this, could you share your ticket ID so that we can look it up in our system? 

 

Also, did you take a look at your sharing tab as well, apart from the events page? 

steved6's avatar
steved6
Explorer | Level 4
2 months ago

Hi Walter,

Yes I did try the shared tab as well. Support implied that there is the file but they are not authorized to share certain info that's not the owner even though I am.

Ticket #24261937

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    2 months ago

    Hey steved6, I took a look at your ticket and it seems that you're currently in communication with our experts.

     

     Please refer back to the ticket for an update and if you have other questions, you can still ask our colleague who will be able to assist you further.

    • steved6's avatar
      steved6
      Explorer | Level 4
      2 months ago

      Thanks Hannah, but no one has reached out to me for days and when they do its the same cut and paste answer. 

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        2 months ago

        Hey Steve,

         

        The last update on your ticket was on Monday.

         

        I'm afraid that there's nothing more we can do here on the Community about this, since you were already in contact with our specialists.

         

        If you have any other Dropbox questions, feel free to reach out to us again.

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