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Forum Discussion
Incorrect Timestamp shown to uploaded files
I noticed yesterday that the timestamp on my uploaded and edited files are anywhere between 6 and 9 hours earlier. My Time zone settings are set correctly.
Hi all,
The issue of incorrect modified dates showing on files uploaded via our website should now be fixed for all users. If anyone is still seeing files showing an incorrect modified time versus the timezone setting on their account please let me know!
Regards,
Frank
apraetor
Super User alumni
Super User alumniSusanR
If auto time zone isn't working, try setting it manually.
After changing time zones did you upload a brand new document or try editing an existing one? In both cases it should work; however, existing documents won't start showing the correct timestamp until they are edited.
As for the photos, were they uploaded to Dropbox using the client, or through Dropbox.com, though?
If auto time zone isn't working, try setting it manually.
After changing time zones did you upload a brand new document or try editing an existing one? In both cases it should work; however, existing documents won't start showing the correct timestamp until they are edited.
As for the photos, were they uploaded to Dropbox using the client, or through Dropbox.com, though?
I tried that too. I edited an existing file to see if the time shows correctly and did this several times since the problem started occurring but the time still shows 7 hours off.
- apraetor
SusanR Ok, it sounds like your best bet is to use the steps Frank posted, and open a support ticket so someone can take a look at what's going on from the server side of things. Don't forget to post the ticket # in this thread so he can take a look at the screenshots you submit. Thanks!
- Jane
Dropbox Staff
