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Forum Discussion

SusanR's avatar
SusanR
Explorer | Level 4
7 years ago

Incorrect Timestamp shown to uploaded files

I noticed yesterday that the timestamp on my uploaded and edited files are anywhere between 6 and 9 hours earlier. My Time zone settings are set correctly.
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  • Frank_S's avatar
    Frank_S
    7 years ago

    Hi all,

     

    The issue of incorrect modified dates showing on files uploaded via our website should now be fixed for all users. If anyone is still seeing files showing an incorrect modified time versus the timezone setting on their account please let me know!

     

    Regards,

    Frank

SusanR's avatar
SusanR
Explorer | Level 4
The photos were imported to my computer and uploaded in Dropbox while I was chatting online with Office so they could see the time issues. I also tried your link above to reset the timezone, as I have done numerous times, and I toggled the automatic timezone on and off etc, and it does not work. It still shows 7 hours off.
Frank_S's avatar
Frank_S
Icon for Dropbox Staff rankDropbox Staff
7 years ago

Hi SusanR,

My name is Frank and I’m a member of the Dropbox specialist team. We'd love to investigate this further to figure out if this is an issue on our side, or with Office 365. 

To help us investigate this one further, can you open a ticket with our support team so we can look into this further? What would really help us to dig in to problems here would be to include screenshots of the following when opening the ticket: 

  1. The local timezone on your computer
  2. The timezone setting in use on your account (can be seen by logging in to our website and navigating to https://www.dropbox.com/account) 
  3. The name of a sample affected file, plus a screenshot of what modified time is appearing for that file on http://www.dropbox.com

This should help us to determine where the issue lies. Once you've created a ticket feel free to post the ticket number in this thread and I can follow up directly.

Thank you in advance (and thank you to apraetor for the troubleshooting steps thus far)!

Frank

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