Re: I need to recover files that were stored in Dropbox before my account was downgraded
Dear Nancy, that sounds hopeful!
I see I use a recent Gmail email, I was not aware of having mutual Dropbox accounts.
Through the years, with different companies of mine, I used a few accounts I see in my Lastpass. Now the one I think I used for my daughter's baby videos is on an old email address I don't use anymore.
And I even have my password in LastPass for that account.
However, after login, Dropbox shows a page with:
Additional authentication is required We sent a code to johan@... and any devices you’ve linked to this account. Enter the code to continue.
6-digit code
Since I don't use that email address anymore (last year the subscription of that domain ended), what can I do?
Thanks for sharing more info! Do you have any other devices that are still linked to that Dropbox account? If yes, please check their notifications as the code may be there. After you’ve entered the Dropbox account, you’ll need to update your email address immediately to one you can access.
If this doesn’t work, I suggest you open a ticket with our support team directly (by following these exact steps). Don’t forget to share your ticket number with me; I can leave them a note on your behalf.
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I need to recover files that were stored in Dropbox before my account was downgraded","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:776679"},"body":"
Dear Nancy, that sounds hopeful!
I see I use a recent Gmail email, I was not aware of having mutual Dropbox accounts.
Through the years, with different companies of mine, I used a few accounts I see in my Lastpass. Now the one I think I used for my daughter's baby videos is on an old email address I don't use anymore.
And I even have my password in LastPass for that account.
However, after login, Dropbox shows a page with:
Additional authentication is required We sent a code to johan@... and any devices you’ve linked to this account. Enter the code to continue.
6-digit code
Since I don't use that email address anymore (last year the subscription of that domain ended), what can I do?
","body@stringLength":"951","rawBody":"
Dear Nancy, that sounds hopeful!
I see I use a recent Gmail email, I was not aware of having mutual Dropbox accounts.
Through the years, with different companies of mine, I used a few accounts I see in my Lastpass. Now the one I think I used for my daughter's baby videos is on an old email address I don't use anymore.
And I even have my password in LastPass for that account.
However, after login, Dropbox shows a page with:
Additional authentication is required We sent a code to johan@... and any devices you’ve linked to this account. Enter the code to continue.
6-digit code
Since I don't use that email address anymore (last year the subscription of that domain ended), what can I do?
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Thanks for sharing more info! Do you have any other devices that are still linked to that Dropbox account? If yes, please check their notifications as the code may be there. After you’ve entered the Dropbox account, you’ll need to update your email address immediately to one you can access.
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If this doesn’t work, I suggest you open a ticket with our support team directly (by following these exact steps). Don’t forget to share your ticket number with me; I can leave them a note on your behalf.
Thanks for sharing more info! Do you have any other devices that are still linked to that Dropbox account? If yes, please check their notifications as the code may be there. After you’ve entered the Dropbox account, you’ll need to update your email address immediately to one you can access.
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If this doesn’t work, I suggest you open a ticket with our support team directly (by following these exact steps). Don’t forget to share your ticket number with me; I can leave them a note on your behalf.
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Dear Nancy,
Thank you very much for your quick reply!
Unfortunately I don't have any other devices linked, so I have sent a message to the support team:
Unfortunately I don't have any other devices linked, so I have sent a message to the support team:
Ticket #23863888: DB: No access
Could you please leave them a note on my behalf?
Best regards, Johan
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I've located it in our system and passed your comments on.
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\n
A member of the team will be reaching out shortly, but let us know if you have anything else to add in the meantime.
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Dropbox Staff
