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Forum Discussion

joonhwa's avatar
joonhwa
Explorer | Level 3
24 days ago

I can't edit my Microsoft files on the mobile app.

hello, i'm having a trouble with file editing and modifying issue i can edit my word file when i use dropbox with desktop and laptop computer however, when i use dropbox with smartphone, i ca...
Edit
Microsoft Office
Mobile
Mark's avatar
Mark
Icon for Super User II rankSuper User II
24 days ago

Do you have an app on your phone to open and edit the files? Dropbox simply gets the file to the phone and shows a preview of it, it doesn't control the editing or resaving of it

  • joonhwa's avatar
    joonhwa
    Explorer | Level 3
    22 days ago

    Thank you for helping me. 

    So, you said that i cannot edit or modify my word files with an app on my smartphone regardless of plan(basic, business, business plus, enterprise). is that right?

    • Nancy's avatar
      Nancy
      Icon for Dropbox Staff rankDropbox Staff
      21 days ago

      Hey joonhwa! What Mark meant is that you can’t edit those files with the Dropbox mobile app.

       

      You’ll need to download the Microsoft app for Word on your phone instead and edit the files there. Your updates should sync to Dropbox normally.

      • joonhwa's avatar
        joonhwa
        Explorer | Level 3
        21 days ago
        I downloaded microsoft 365 office app and login.
        but, still i cannot edit my word files.
        there is a warning message that my account do not allow editing on this device. please ask dropbox company for subscribe plan.
        what is that mean?

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