Start 2025 on time and up to date. Seamlessly integrate your calendars into Dropbox with these simple steps.

Forum Discussion

vevaw's avatar
vevaw
Explorer | Level 4
11 months ago

Desperately need help recovering files

Hello, I did something incredibly stupid the other day and thought I had fixed it but now realise with horror that it wasn't fixed after all.... I dragged a folder off my desktop straight out of Dr...
Restore
  • Hannah's avatar
    Hannah
    11 months ago

    Hey vevaw, I've gone ahead and removed your screenshot and the folder name in one of your replies.

     

    If I missed something or if you need anything else, let us know!

Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff

Hey vevaw. Can you please click on the hyperlink that’s associated with this deletion event, and let me know what you see (feel free to send me one more screenshot)?

 

Do you see an option to restore your folders this way?

vevaw's avatar
vevaw
Explorer | Level 4
11 months ago

Hi Nancy,

By some miracle I have found the folder and all the files intact.  It was amongst my Windows folders,. Even though I had uninstalled the other cloud software a folder had been left behind and it contained all the missing files.  Thank goodness.  Thank you for your help.

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    11 months ago

    Glad to hear you found your files, vevaw! For anything else, we’ll be right here.

  • vevaw's avatar
    vevaw
    Explorer | Level 4
    11 months ago

    Hi Nancy, please can you tell me know to delete my posts on here as there are some screenshots and info I don't want left online permanently.

    Best wishes

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    11 months ago

    Hey vevaw, I've gone ahead and removed your screenshot and the folder name in one of your replies.

     

    If I missed something or if you need anything else, let us know!

  • T_theresa_A's avatar
    T_theresa_A
    Icon for Community Manager rankCommunity Manager
    3 months ago

    Hi vevaw I am glad the files you were missing were eventually found 🙌.

     

    I’m curious how Dropbox has been working for you since your issue was resolved. If you're open to sharing, I'd love to hear how you’ve been incorporating Dropbox into your daily routine. 

     

    Have you tried using Dropbox Rewind since? If anything it’s a great tool for recovering earlier file versions! 

    Looking forward to hearing from you,

     

    T 😺 (Dropbox Community Manager)

About Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!