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Jill_Davies's avatar
Jill_Davies
New member | Level 2
2 months ago

Can I restore a file with Dropbox Rewind, if I upgrade my account?

My co-worker deleted lots of files and folders from our shared Dropbox.  We're both on Basic.  I have recovered many of them, but a crucial excel file is missing from one of the folders.   If I p...
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Jill_Davies's avatar
Jill_Davies
New member | Level 2
2 months ago

I have restored everything I needed from the deleted files page but there were a number missing.  I think that may be because the restoration was to files on Chris's Dropbox, and not on mine.  As I explained, his Dropbox had not synced for a long time, but he deleted several folders which he thought were not in use.  They included the excel file CMP cash book, in CMP Financial, which did not restore with the rest of the folder.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    2 months ago

    Hmm, did your co-worker check his deleted files and events page as well, from their account?

     

    You mentioned that some of the newer files didn't sync for them; did you mean to their computer?

     

    Or did they never even sync to their online account either?

    • Jill_Davies's avatar
      Jill_Davies
      New member | Level 2
      2 months ago

      Yes, I checked Chris's deleted files as well on his account - and his events list.  The files I would like recovered never appeared on his Dropbox.  They did not sync either to his Dropbox or to his computer as his Dropbox was full.  Thank you for your help here.

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        2 months ago

        I'm not really sure how it would be possible for them to delete the files, if they were never synced to their account, though.

         

        Can you also search this page, since the files were shared, to see if you can find them there?

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