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Forum Discussion
Randomly deleted files and folders
Anyone else experiencing files and folders being deleted from Dropbox without human intervention?
I know that I'm going to get the stock Dropbox answer here that it can't happen, but I can expl...
I have computers on syncing on both Windows 10 and Mac Sierra computers. Mid-day yesterday, about 8,000 files and directories were deleted in a single dropbox event. The files appear to have been deleted in alphabetical order over the course of a few minutes. I know it was not the result of human interaction because the deletes took place across hundreds of directories. Some files and folders in these directories were deleted and others were left untouched. Moreover, I was out of the office when the event happened. All the deletes appear as a single event in dropbox.
On my Windows 10 computer, I noticed the Dropbox app was not running (perhaps had crashed) and had not been running for a while, probably around 12 hours). I restarted the app manually probably an hour before the mass random file deletion took place.
This type of random deletion cannot be attributed to human error so it must be a bug. Where do I report bugs?
Is there a way to undo an event in dropbox? If not, how do I get my files restored in an efficient manner? It would take days to manually restore using the links in the event. I can't do a bulk restore because then I would still need to sift through my restored files and redelete thousands of files.
The same thing happened to me. Many files and folders deleted, then restored incompletely and randomly. I did not delete these files. Some have been duplicated, some deleted completely. It has happened in both shared and unshared folders. This is not a syncing issue. I have used Dropbox for years and nothing like this has ever happened. Dropbox tech support is very unhelpful so far.
We are in the same boat. Dropbox "help" has consisted mostly of canned chats and email responses and refusal to give a call back. I've been very disappointed. Our mass deleted docs were also restored randomly and out of place. Once we tried to move them all around appropriately on a desktop version, caused another mass deletion online. No satisfactory explanation from dropbox. Service used to be much better. I hope they acknowlege the cause and get everyone assisted that is having this problem.
