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Forum Discussion
Not able to contact support. Can I recover files somehow?
I tried to file a ticket, but received an error message. "We couldn't submit your request at this time, please try again later". I tried on two devices and three browsers, also incognito mode on on...
Walter
Dropbox Staff
Dropbox StaffHi there giantfromjax - thanks for bringing this to our attention.
When it comes to restoring files from Dropbox, have you tried doing it via the deleted files page or the events page by any chance?
Also, can you clarify the plan you're on at the moment and send us a screenshot of the error you get when trying to submit a ticket?
Thanks so much!
On mobile, I don't see a camera button. On my laptop I do, but when I insert it. It shows me a broken image tag.
Ah, that was my mistake, I think I fixed it.
It has been more than 30 days, sadly. around August 7th. I would have tried sooner, but I went to other options for support first. It's complicated, but I was moving them, rather than copying them to another server using Expandrive. That transfer is hanging. I approached them for help, but they took three weeks and 4 emails to give me an unhelpful answer.
I'm guessing I'm too late, and it's my own fault.
- Walter
I see, thanks for the additional information there giantfromjax
While I can't promise anything concrete, I'd be happy to have a further look internally at this point, so would it be OK if sent you an email to the email address that's linked to your profile here, on our Community?
Yes, that would be fine. Thank you.
- Hannah
Hey giantfromjax, I just sent you an email, so I'll see you there!
