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Forum Discussion

giantfromjax's avatar
giantfromjax
Explorer | Level 4
3 months ago

Not able to contact support. Can I recover files somehow?

I tried to file a ticket, but received an error message. "We couldn't submit your request at this time, please try again later". I tried on two devices and three browsers, also incognito mode on on...
Restore
giantfromjax's avatar
giantfromjax
Explorer | Level 4
I have two screenshots, but I am having some trouble inserting them.

The deleted files page shows none found. I can see them on the events page but not restore them. They were deleted in August.

As far as my account it's Plus, but I only did that today.
Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
3 months ago

You should be able to add your screenshots through  the camera icon within your reply box giantfromjax 

 

Also, when exactly were those files deleted in August? Is it more than 30 days ago?

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