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Forum Discussion
No Vault in Folders
I just upgraded to Dropbox Plus. However, I cannot see any new folder named 'Vault' in the 'All Files' tab in my dropbox account?
Does anyone have this problem?
A dropbox customer support representative helped me solve this. Although, I upgraded to the Plus account, however, my account was still a Dropbox Team account, and I was the only member of the team. Switching to a personal account by removing the team was the first step. Initially, the vault didn't show up. 2 days later, vault did show up in my account when I checked my account online (not on the desktop). Hopefully, this will help others.
A dropbox customer support representative helped me solve this. Although, I upgraded to the Plus account, however, my account was still a Dropbox Team account, and I was the only member of the team. Switching to a personal account by removing the team was the first step. Initially, the vault didn't show up. 2 days later, vault did show up in my account when I checked my account online (not on the desktop). Hopefully, this will help others.
- I have the same problem. No vault folder despite trying these things. Professional account.
- Walter
Dropbox Staff
I'm afraid this is expected GS321; since the Vault feature is available to users on the Plus or the Family plans; not the Professional one.
I hope this helps!
