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soumendu's avatar
soumendu
Helpful | Level 5
5 years ago

No Vault in Folders

I just upgraded to Dropbox Plus. However, I cannot see any new folder named 'Vault' in the 'All Files' tab in my dropbox account? Does anyone have this problem?
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  • soumendu's avatar
    soumendu
    5 years ago

    A dropbox customer support representative helped me solve this. Although, I upgraded to the Plus account, however, my account was still a Dropbox Team account, and I was the only member of the team. Switching to a personal account by removing the team was the first step. Initially, the vault didn't show up. 2 days later, vault did show up in my account when I checked my account online (not on the desktop). Hopefully, this will help others.

Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff
5 years ago

Hey soumendu, thanks for checking in with us. 

 

If you don't see your vault in the list of files and folders under the Files tab, could you try:

  • Clearing the cache? 
  • Another browser?
  • Signing out and back in again?

Let me know how it goes, cheers!

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