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Forum Discussion
No subfolders showing in Windows File Explorer
I have a Dropbox folder on 2 computers. On my Windows 10 machine, it works with File Explorer just like any other folder. But on my Windows 7 machine, File Explorer does not show any subfolders on t...
Thanks for the screenshot wgilbert3 - much appreciated.
As I expected, this is a functionality that comes from your computer's operating system - everything seems normal. What you see and described is actually normal and expected behavior.
Having said that, I am passing your comments along to the team as a suggestion for future consideration. If there's anything else I can do for you in the meantime, do let me know and we'll take it from there.
Thank you!
Sorry for any confusion this might have caused so far Bill.
What I was referring to was the expected behavior of your computer's OS. The "Favorites" section does not provide an arrow for any of the entries listed there as also shown in your screenshot - this is why I said this was expected behavior. This option is available for your libraries as you can see too.
If you need help locating the Dropbox Folder or creating a shortcut to it for that matter on your computer, please take a look here. Should you find that you're missing files or subfolders, let me know and I'll reach out to you via email directly so we can have a better look into this together.
Thanks for you swift replies so far - I appreciate it wgilbert3!
Walter
Dropbox Staff
Dropbox StaffHey there wgilbert3!
Have you restarted your Windows 7 device as a first step to look into this issue? Can you also let me know if your desktop app is running and "Up to date" on both devices? Also, while I think this might be an OS specific configuration, would you mind sharing a screenshot of what you described so we can have a visual as well so as to know that we're troubleshooting the right thing here?
Thanks in advance for your response and cooperation.
I've restarted Windows 7 many times with no change. The dropbox app says it is uptodate on both machines. I assume it is running since it shows up in the taskbar; not sure how else to know?
Screenshot below. Note how there is no carot/arrow on the Dropbox folder or the subfolders, vs. the Documents, etc. folders below.
- Walter
Thanks for the screenshot wgilbert3 - much appreciated.
As I expected, this is a functionality that comes from your computer's operating system - everything seems normal. What you see and described is actually normal and expected behavior.
Having said that, I am passing your comments along to the team as a suggestion for future consideration. If there's anything else I can do for you in the meantime, do let me know and we'll take it from there.
Thank you!
I can't believe that this is the "expected" behavior. All other folders of all types in Windows 7 File Explorer behave just like Dropbox is on my Windows 10 machine: no problem seeing subfolders.
there has to be something wrong with either the Dropbox program or some setting that it isn't working.
If this is really the "expected" behavior, then it needs to be fixed asap!
