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Forum Discussion
New named Dropbox structure
I am a user of DropBox Business, on Windows 10.
Last week, I suddenly realized that the shortcuts to some of my Dropbox folders were broken.
A quick look learned me that the structure had changed...
Dropbox upgraded overnight and now my files have been "moved". I cannot open anything. It is stating it has been moved.
Megan
Dropbox Staff
Dropbox StaffHi Simon, thanks for sharing more info about this!
Essentially, what happened here was that your account changed from the old Team structure to the new one. At the moment, there's no way to revert back to the structure you had.
However, if you're facing any difficulties locating content, or finding out more about this we're happy to help! If you search for file or folder names, were you able to locate all the necessary content?
Hannah,
We will manage.
I noticed last night that the old file folder is still there but as a hidden "short cut" to the second level (critical) file structure. To the other person on this chat I suggest you set "show hidden files". This may help you to locate your files.
Unfortunatey one of the machines in our team is stuck in "dropbox is updating " mode now for over 24 hours.
Please advise what we should do. Is it OK to uninstall DB and re-install?
Thanks
- Hannah
Hey AN26, so the difference between the files with the green check mark and those with the cloud icon is that the ones with the green check mark are available offline, while the other ones are 'online-only'.
This is our feature that turns files into placeholders, available only when connected to the internet, to help you save hard drive space.
You can just right click on them and choose to make them available offline, so they can sync to your computer again and you'll be able to open them.
And Simon W.37, can you try to just reinstall the app, without uninstalling it first, to see if that helps?
