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MrColJ's avatar
MrColJ
Helpful | Level 5

Thank you!  

 

I came into the office today with some people saying they couldn't get on, others saying all their files were showing 0kb size.  Troubleshooting, I noticed all of my files have been moved from /dropbox/client/file.pdf to /dropbox/username/client/file.pdf.  So millions of files are not in their expected location. 

 

I haven't personally had it get in my way yet, but I'm confused as to where the world was told this was going to happen, and I'm scared to death with long file names.  Filename maximum is set to 256 characters on both operating systems, and that includes the folder structure.  So, for example, c://user/colin/dropbox (company name)/First Last/client/filings/initial/2022/June/2022_06_30 Spreadsheet of Outstanding Invoices.xlsx is 130 characters.  In a business, it doesn't take much for at least one file to magically hit 256 and not sync; we face it all the time.  And now that's effectively a different number for each person—since my name is 11 characters, a space and a slash, my max is now 243.

 

Our office is mostly Macs, and so far everyone affected has been on a Mac.  But the new root feature/bug is on the browser also, so I'm not sure that being on a Mac is related.

phmDK's avatar
phmDK
New member | Level 2
3 years ago

Yeah, not a "feature" I had been looking for either.

 

Something went wrong during my "upgrade" so I now have two dropbox folders. The one has (old) added to its name and contains all my files.

The other only has an empty Pictures folder.

 

Dropbox says it's downloading 125,866 files which will take around 2 days to finish.

Not really the way I wanted to start my Monday.

 

I'm the admin for this account but I do not recall having seen any important updates coming to your dropbox message. At least no email that stood out and made me think I needed to take any action.

 

So what do I do? Wait two days for dropbox to sync the new folder and fill up my disk with a second copy of all my files?

 

Any suggestions would be very welcome

Thanks

 

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