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Forum Discussion

zoungson's avatar
zoungson
Explorer | Level 4
7 years ago

My space is still occupied even though I've deleted files?

Hello!  After I deleted some files to free my dopbox space, even though the files a deleted the space is still occupied. Can someone help me with this?
Delete
Restore
Space and storage
  • Lusil's avatar
    Lusil
    7 years ago
     
    As a first step, could you please check how much space you have available and how much is being used up by regular/shared content by navigating to your Plan tab? 
     
    Please remember that if your account is over your storage quota, then file syncing will stop. Files won’t be removed, and syncing will resume when you bring your account under your quota again.
     
    For this reason, in order to bring your account under the storage limit, I’d kindly recommend removing unwanted regular/shared content from your account or increasing your quota by earning space. 
     
    Let me know how it goes!
Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff
7 years ago
 
As a first step, could you please check how much space you have available and how much is being used up by regular/shared content by navigating to your Plan tab? 
 
Please remember that if your account is over your storage quota, then file syncing will stop. Files won’t be removed, and syncing will resume when you bring your account under your quota again.
 
For this reason, in order to bring your account under the storage limit, I’d kindly recommend removing unwanted regular/shared content from your account or increasing your quota by earning space. 
 
Let me know how it goes!
  • zoungson's avatar
    zoungson
    Explorer | Level 4
    7 years ago

    Hello Lucil,

    Thank you very much,

    your suggestions have been very useful, I guess the problem was due to the fact that my account was be over my storage quota.

    Bye

     

    • Lusil's avatar
      Lusil
      Icon for Dropbox Staff rankDropbox Staff
      7 years ago
      I’m glad we were able to get to the bottom of this, zoungson. :relieved:
       
      If you have any other questions, just give us a shout. In the meantime, have a wonderful day ahead!
  • eyals's avatar
    eyals
    New member | Level 2
    7 years ago

    Dear Dropbox rep,

    Kindly, you did not answer the question...

    • Rich's avatar
      Rich
      Icon for Super User II rankSuper User II
      7 years ago

      Lusil did answer the question. As the issue being discussed required account specific information, the user was asked to move this to the regular Support channels (a helpdesk ticket).

      If you're having a similar issue, then you'll need to explain what's happening as the issue will be different for everyone.

      • eyals's avatar
        eyals
        New member | Level 2
        7 years ago

        Rich,

        Lusil did not answer the original question  about deleted files not freeing space.

        I do think it is a public issue . I also have the same problem and so does Farkhanada, (and probably many many others.

        Kind regards,

        Eyal

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