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Forum Discussion
My photos disappeared from my mobile app right in front of my eyes.
I opened my app as I normally do only to see my photos vanish from the screen in real time. I didn't press any buttons and never deleted any file. There's no record in my deleted files and nothing in...
Megan
Dropbox Staff
Dropbox StaffHi sadlee, let's jump right into this!
You mentioned that your content vanished from your screen. Would you mind clarifying if you're referring to the Dropbox app or the website?
Also, which platform did you use when uploading your files? Is it possible that you opened a new Dropbox account?
I'm asking because you mentioned that there's nothing when you look at your events page, which makes me believe that it's either a brand-new account, or that your content was never uploaded online.
Let me know more, and we'll take it from there!
Hi Megan, After going through my emails i’ve found a link that stated i’ve deleted all my files on Nov 14th of 2023. I do not recall this delete and I’m sure I would’ve done something had I caught it in time. It states my files would have been restored and then permanently deleted until 6/12/2023. Please tell me this can be reversed in some way.
- Nancy
Did you check your Events and Deleted files pages online and no recent files were deleted there that can be restored?
If you’re on a personal Basic/Plus account, then the files would’ve been deleted after 30 days indeed and it’s not possible to restore them, I’m afraid.
