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Forum Discussion
CoveUS
4 years agoExplorer | Level 4
My images don't load on mobile
My images don't load on mobile when I visit my website that uses dropbox direct photo links. The desktop site works fine.
- 4 years ago
Hi all,
As you may have seen, this issue is now resolved and a fix was rolled out earlier this week 🎉
Let us know if you have any questions.
Emma
Lusil
Dropbox Staff
Hello bwik, let's see what we can do here.
Does this happen with both computer and mobile devices by any chance?
If they get a specific error message when they try to preview the shared links, a screenshot would be super helpful.
Any additional information would be greatly appreciated.
Looking forward to hearing back from you!
Does this happen with both computer and mobile devices by any chance?
If they get a specific error message when they try to preview the shared links, a screenshot would be super helpful.
Any additional information would be greatly appreciated.
Looking forward to hearing back from you!
bwik
4 years agoExplorer | Level 3
Hello Lusil,
This happens on all Apple devices in both Safari and Chrome. Here is an example of the HTML we use when hosting images through Dropbox on our platform:
src="https://dl.dropbox.com/s/9t94folrof80ost/balletheader.jpg?dl=0" alt="
Here is the same webpage on a iPhone 8 Safari:
- Rudi B Rasmussen4 years agoHelpful | Level 6I have given up on this. It’s as if Dropbox don’t care at all, I opened a ticket, where I in an extremely simple way explained, what the issue was. Then I had a few replies back and forth, before I was told, the issue would be sent on to some “experts”. I got a totally nonsense answer back, and now I have to start all over, which I don’t want to waste my time on.
If Dropbox cannot solve this rather simple issue soon, I will find another storage provider.- jcp5434 years agoHelpful | Level 5
I agree with Rudi B Rasmussen Dropbox hasn’t been forthcoming with us on this issue. I put my support ticket in on March 2nd and have provided them with additional requested information, but haven’t received any explination yet. If I hear anything useful I’ll report it here, but I’ve already moved on to a CDN solution as I mentioned in a previous post.
- Rudi B Rasmussen4 years agoHelpful | Level 6Wheyyyy!!!
I just got a mail from support, that a bug fix has just been rolled out, and now the issue is gone...
My linked images are all working and showing correctly in IOS!!!
Thanks a lot Dropbox!!!
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