You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
CoveUS
4 years agoExplorer | Level 4
My images don't load on mobile
My images don't load on mobile when I visit my website that uses dropbox direct photo links. The desktop site works fine.
- 4 years ago
Hi all,
As you may have seen, this issue is now resolved and a fix was rolled out earlier this week 🎉
Let us know if you have any questions.
Emma
Jay
Dropbox Staff
Hi Black Fly, thanks for providing these details!
What error are you getting when previewing it in Safari?
Does the link work in any other browser aside from Edge?
You can try using incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely to see if this helps.
Keep me updated with any progress!
What error are you getting when previewing it in Safari?
Does the link work in any other browser aside from Edge?
You can try using incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely to see if this helps.
Keep me updated with any progress!
Black Fly
4 years agoExplorer | Level 3
Thank you jay for responding.
There is just an empty white space where normally the photo should appear.
No message.
I have tried in incognito mode and no difference there. The problem appears only when using safari and only started from March 1st. Before everything was fine.
Best regards
Erik
There is just an empty white space where normally the photo should appear.
No message.
I have tried in incognito mode and no difference there. The problem appears only when using safari and only started from March 1st. Before everything was fine.
Best regards
Erik
- Jay4 years agoDropbox StaffDo you use the DuckDuckGo extension? If so, could you try these steps that other users have noticed to see if this helps?
About Delete, edit, and organize
Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!