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Forum Discussion

Smilence's avatar
Smilence
New member | Level 2
2 months ago

My files have gone missing unexpectedly

After 13 years of using dropbox, I've discovered that some of the important files in one folder just gone missing. The folder seems to be empty, despite that I know for sure there are gigabytes of da...
Dropbox Basic
File access
Restore
Creativenap's avatar
Creativenap
Explorer | Level 4

Hi hahaha, were you or someone from Dropbox able to help Smilence recover his files?

 

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
2 months ago

Hey Creativenap, thanks for the nudge here and sorry to see that your files are missing.

 

I can see from your ticket number that you're already in contact with our specialists about your issue.

 

Unfortunately, here on the Community, we don't have access to info specific to your account, so there's not much we can do.

 

However, you can continue working with the agent that's currently on your case on that ticket, to get to the bottom of this.

 

We've passed your comments along and raised the priority of the ticket, so you should be getting a response the soonest possible.

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