We're making changes to the Community, so you may have received some notifications - thanks for your patience and welcome back. Learn more here.

Forum Discussion

anonymous's avatar
anonymous
4 years ago

my files disappeared.

I installed the dropbox on my MAC and it automatically uploaded some files. However when I entered the dropbox, it is not there. it is an important file and I cannot miss it. Can someone help me? ...
Computer Backup
Delete
Desktop
Missing Files
Restore
Sync
Valdou1's avatar
Valdou1
New member | Level 2

Hi, I had been using dropbox since 2015 when I decided to change career and retrain as a therapist. All of the files from my studies and work ,  with many audio recordings are gone.

I was on an old tariff and only realised a few days ago that  there was a new layout and new tariff that is double the price I used to pay for so many years...

I want my files back. I logged in through a link Dropbox emailed me and now it's all gone. I should have used my usual logging details... I guess.

How can I get my files back ??? 

 

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Sorry to see that your files are missing, Valdou1.

 

When was the last time you accessed your Dropbox account, before you logged in and realized that your files were missing?

 

Is it possible that the files are located in a different account, under a different email address?

About Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!