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Forum Discussion

Arjun S.'s avatar
Arjun S.
Helpful | Level 5
3 years ago

My desktop is not syncing with the Android Mobile App

Hi

since last one month my Desktop Laptop App is not Sync the Files on my Mobile. However any file/camera uploads on my mobile is being reflected to my dekstop app.

I make changes on my laptop and not mobile. so its become a huge issue for me. someone KINDY help me

I using Samsung A52s 5G

Desktop
Mobile
Organize
sort
Sync
  • Arjun S.'s avatar
    Arjun S.
    3 years ago
    Hi On my Dell Laptop I'm using Windows 11 and on my Samsung A52s 5G im using Andriod 12 The same Files are shown in both the places BUT SYNC is happening Only ONE WAY i.e. from Mobile to Laptop The mobile i use only to view files or upload pics. So when i upload any pic or scans of documents they are uploaded on to the Laptop also and if i delete them on my mobile app they are deleted on the Laptop Also BUT (Hey i just realised) any chages i made in Laptop to a particular FOLDER are not sync on to the Mobile App. So its basically an issue with a particular folder.
  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago

    Hi Arjun S., sorry to hear you're having issues with this.

     

    Could you please let us know the OS version of your devices and the version of our app installed there as well?

     

    Are you able to see the same files when you log into your account through a web browser on both devices? 

     

    Any additional information is more than welcome!

    • Arjun S.'s avatar
      Arjun S.
      Helpful | Level 5
      3 years ago
      Hi On my Dell Laptop I'm using Windows 11 and on my Samsung A52s 5G im using Andriod 12 The same Files are shown in both the places BUT SYNC is happening Only ONE WAY i.e. from Mobile to Laptop The mobile i use only to view files or upload pics. So when i upload any pic or scans of documents they are uploaded on to the Laptop also and if i delete them on my mobile app they are deleted on the Laptop Also BUT (Hey i just realised) any chages i made in Laptop to a particular FOLDER are not sync on to the Mobile App. So its basically an issue with a particular folder.
      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        3 years ago

        Sorry to jump in here, Arjun S..

         

        This does sound very strange. 

         

        So, if I understand correctly, you add files using the mobile app and they sync to your laptop, but if you add files from the laptop, they don't sync to your mobile app?

         

        What do you see in your account online? Do changes you make on your laptop sync there?

         

        Also, what is the sync status of the Dropbox application on your laptop?

         

        You can see that by hovering over the Dropbox icon in your system tray with your mouse. 

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