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Forum Discussion
My computer backup files went missing after our Business team account was closed
As per support ticket #23762350 (opened 19 May, no answer for 3 weeks), my MacBook Pro desktop, documents and downloads folders were wiped and made inaccessible when my employer moved to close our bu...
I’m really happy to hear this, Carlie_CommonState, and that we were even a bit of help in this situation!
For anything else, don’t hesitate to give us a nudge.
Thanks for following up Nancy! Since I've been signed out of the business profile I can't log in to view any file logs (I post here from my personal profile). My internal IT manager has been stuck in limbo waiting for the Support Desk to reply and I'm naturally concerned about files being deleted for good.
Nancy
Dropbox Staff
Dropbox StaffOut of curiosity, what do you see exactly if you try to log in to your Dropbox account again? Can you send me a screenshot perhaps, while hiding your email address?
Depending on whether I try signing out/in or adding a team account or signing in via Google, I get 'invalid email or password' or 'we couldn't find a Dropbox account matching that email'. I assume because mine was a sub-profile of my company's account. The app now defaults to signing me into my personal account.
Thanks for your advice,C
- Nancy
Thanks for the info! I’ve attached all of the details you’ve shared with me here in your convo with our support, so they should also be able to access them.
If you have anything else that may be relevant to the case, feel free to mention it in your ticket as it may help our team investigate further, as well.
Thanks Nancy, appreciate the swift response.
