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Kheldian's avatar
Kheldian
Helpful | Level 5
2 years ago

Moving Dropbox folders via Explorer gets stuck and never makes progress, but works on Dropbox web

Greetings,   We have a Dropbox Business account, tons of free space, on an enterprise domain, and my CFO is unable to do simple tasks such as moving (copy/paste) a folder within Dropbox (via Ex...
Desktop
dropbox business
Moving
Organize
Organizing
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Windows
  • Kheldian's avatar
    Kheldian
    2 years ago

    To be honest, I'm not 100% certain, but when they were available offline, the file move would not work. Once he made the folder available online, then everything worked as expected. I hope that helps..  

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff

Hey Scott! 

 

Thanks for the update and I'm glad to see that you were able to figure this out.

 

Just to clarify, though, do you mean that when some of the files were online-only, they couldn't be moved and once you made them available offline, you could move them?

Kheldian's avatar
Kheldian
Helpful | Level 5
2 years ago

To be honest, I'm not 100% certain, but when they were available offline, the file move would not work. Once he made the folder available online, then everything worked as expected. I hope that helps..  

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