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Forum Discussion
Missing files and folders
I went to login to my dropbox and I am in tears I have been with this company for some years now. All my files and folders are missing. I can't seem to be able to talk to a person. What is going o...
Thank you for your support. I finally figured out that I must have changed my email address associated with my account. I was able to get back in.
No nothing in my deleted files. it is now showing me as basic plan and I have been paying for plus plan for several years. I had recently received a strange email from someone that stated I needed to change my payment from preloaded card to another form of payment. i am hoping this was not a hacker. I never had any problems playing with that card ever. i had to change my password to even get back into dropbox.
is there a way to retreive those years of files?
Thank you for your support. I finally figured out that I must have changed my email address associated with my account. I was able to get back in.
So sorry for wasting your time. All my files are where they are supposed to be.
- Jay
Dropbox Staff
No worries, glad to hear you were able to locate your files on your account.
Enjoy the rest of your week!
