Working on a brief that is due tomorrow. Time is of the essence. I changed the names of many files & folders containing court forms. Very tedious but had to be done. When I finished & now ready t...
If it was a large deletion then this could be why there was a delay when restoring them. It may be that the process took a while to complete on the back end.
I'm glad to hear that you restored your files though. Please feel free to give me another nudge if you have any other questions.
I’m sorry that you’re experiencing this again. I still believe that it is related to using a non-stable build of our application. In order to get to the bottom of this, I’m having a member of our support team reach out to you via email, so they can further troubleshoot with you.
Please have a look for their email, and get back to them when you can.
Sorry to hear you're also having this issue and that this had to be your first post in our Community!
Nevertheless, it's always nice to see new faces around so welcome aboard!
Moving on to your concern now, just to make sure we're on the same page, could you provide some additional information on what seems to be bothering you exactly?
Can you see/find the files from the now renamed folder in your account on our website?
If not, can you take a look at your events page and let me know what you find there in regards to the actions you took on your files? This might point you towards the right direction.
I am having a similar issue - i have lost all my financial records for 2019... I got a new PC about 6 months ago, and when setting it up, all the files from my old PC were copied over. What I did not realise what that my folder called Dropbox was not syncing with my online version. Only now as I was looking for the files online did I realise that I had not installed Dropbox Desktop on the PC. I installed it and was prompted that as there was already a Dropbox folder on my PC, it could _rename_ it and install a new Dropbox folder. This is the option I chose, but when the install finished, it had _replaced_ it. I cannot find any renamed folder on my PC and it is not in my recycle bin. What should the _renamed_ folder be called and where should I find it?? I really dont look forward to doing my taxes without these files...
I was wondering if you're still having issues with or you managed to resolve this somehow so please let me know here and we'll take it from there.
Note that the old Dropbox folder should have been renamed to Dropbox (Old) and a new one must have been created at the time you relinked your account on the desktop app on this computer.
In any case, please keep me posted.
About Delete, edit, and organize
Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
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renaming.","id":"message:266500","revisionNum":8,"repliesCount":15,"author":{"__ref":"User:user:352499"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:101001013"},"conversation":{"__ref":"Conversation:conversation:266500"},"readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:266500"},"body@stripHtml({\"truncateLength\":200})":" Working on a brief that is due tomorrow. Time is of the essence. I changed the names of many files & folders containing court forms. Very tedious but had to be done. When I finished & now ready t...","body@stringLength":"1532","rawBody":"
Working on a brief that is due tomorrow. Time is of the essence. I changed the names of many files & folders containing court forms. Very tedious but had to be done. When I finished & now ready to work on those forms: THEY'RE ALL GONE! What? 1000s of court forms--simply disappeared. I finally stumbled online & figured out that, according to Dropbox, I deleted those folders & files. No way could I have accidently deleted so many files & folders! So, instead of working on my brief that is due tomorrow, I then had to figure out how to restore 1000s of files to my computer--still not sure I did it right--the interface was not overly user friendly--& wasted too many precious hours in the process--including writing this message. Just now, I finally got back to real work--I renamed a folder & AGAIN, it disappeared!! WTF? I do NOT want any fancy new features; I don't have time to figure out what local, online or smart sync means nor do I care. I just want everything to work like it always did. I cannot be wasting time being hijacked by features I didn't ask for nor do I want. I don't want a new learning curve. Don't ruin a good thing. The simplicity & reliability of Dropbox were its best features. Add all the new features you want but give us the option about whether or not we want those new features. I feel like the victim of a bait & switch.
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I’m sorry that you’re experiencing this again. I still believe that it is related to using a non-stable build of our application. In order to get to the bottom of this, I’m having a member of our support team reach out to you via email, so they can further troubleshoot with you.
\n
Please have a look for their email, and get back to them when you can.
I’m sorry that you’re experiencing this again. I still believe that it is related to using a non-stable build of our application. In order to get to the bottom of this, I’m having a member of our support team reach out to you via email, so they can further troubleshoot with you.
\n
Please have a look for their email, and get back to them when you can.
\n
Thanks!
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Why do you keep giving canned responses? You're not even trying to find out why this is happening to me.
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Why do you keep giving canned responses? You're not even trying to find out why this is happening to me.
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I'm having the same problem. Please advice. It would also save time if you could publish the solution.
I'm having the same problem. Please advice. It would also save time if you could publish the solution.
Thanks,
Emilia
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Sorry to hear you're also having this issue and that this had to be your first post in our Community!
\n
Nevertheless, it's always nice to see new faces around so welcome aboard!
\n
Moving on to your concern now, just to make sure we're on the same page, could you provide some additional information on what seems to be bothering you exactly?
\n
Can you see/find the files from the now renamed folder in your account on our website?
\n
If not, can you take a look at your events page and let me know what you find there in regards to the actions you took on your files? This might point you towards the right direction.
Sorry to hear you're also having this issue and that this had to be your first post in our Community!
\n
Nevertheless, it's always nice to see new faces around so welcome aboard!
\n
Moving on to your concern now, just to make sure we're on the same page, could you provide some additional information on what seems to be bothering you exactly?
\n
Can you see/find the files from the now renamed folder in your account on our website?
\n
If not, can you take a look at your events page and let me know what you find there in regards to the actions you took on your files? This might point you towards the right direction.
\n
In any case, please keep me posted!
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I am having a similar issue - i have lost all my financial records for 2019... I got a new PC about 6 months ago, and when setting it up, all the files from my old PC were copied over. What I did not realise what that my folder called Dropbox was not syncing with my online version. Only now as I was looking for the files online did I realise that I had not installed Dropbox Desktop on the PC. I installed it and was prompted that as there was already a Dropbox folder on my PC, it could _rename_ it and install a new Dropbox folder. This is the option I chose, but when the install finished, it had _replaced_ it. I cannot find any renamed folder on my PC and it is not in my recycle bin. What should the _renamed_ folder be called and where should I find it?? I really dont look forward to doing my taxes without these files...
I am having a similar issue - i have lost all my financial records for 2019... I got a new PC about 6 months ago, and when setting it up, all the files from my old PC were copied over. What I did not realise what that my folder called Dropbox was not syncing with my online version. Only now as I was looking for the files online did I realise that I had not installed Dropbox Desktop on the PC. I installed it and was prompted that as there was already a Dropbox folder on my PC, it could _rename_ it and install a new Dropbox folder. This is the option I chose, but when the install finished, it had _replaced_ it. I cannot find any renamed folder on my PC and it is not in my recycle bin. What should the _renamed_ folder be called and where should I find it?? I really dont look forward to doing my taxes without these files...
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I was wondering if you're still having issues with or you managed to resolve this somehow so please let me know here and we'll take it from there.
\n
Note that the old Dropbox folder should have been renamed to Dropbox (Old) and a new one must have been created at the time you relinked your account on the desktop app on this computer.
I was wondering if you're still having issues with or you managed to resolve this somehow so please let me know here and we'll take it from there.
\n
Note that the old Dropbox folder should have been renamed to Dropbox (Old) and a new one must have been created at the time you relinked your account on the desktop app on this computer.
\n
In any case, please keep me posted.
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Dropbox Staff
