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thagen's avatar
thagen
Explorer | Level 4
5 years ago

Missing Dropbox folders and files

Almost all of my files and folder are missing from my work Dropbox . They are mostly PDFs from shared folders. I don't see them when I check my deleted. A couple weeks agos I deleted the Dropbox ap...
Restore
  • Daphne's avatar
    Daphne
    5 years ago

    In this case, I'm afraid you wouldn't be able to restore these as they fall outside of the 30 day window.

     

    It would be expected that the files are no longer available on the server to be restored to your account.

     

    Sorry to be the bearer of bad news here, but please let me know if you have any further questions.

Daphne's avatar
Daphne
Icon for Dropbox Staff rankDropbox Staff
5 years ago

Hi thagen, I hope you're well today!

 

Can you check your events page here, to check for any actions related to those missing files?

 

Also, just to clarify, when you removed Dropbox from your laptop, did you unlink/uninstall the app before deleting the Dropbox folder?

 

Let me know what you find!

  • thagen's avatar
    thagen
    Explorer | Level 4
    5 years ago

    Thank you! I found one of missing filing on my events page. I think I did not unlink /uninstall the app before deleting the Dropbox folder.

    • Daphne's avatar
      Daphne
      Icon for Dropbox Staff rankDropbox Staff
      5 years ago

      Thanks for getting back to me thagen!

       

      It may be that some deletions were synced before the app was removed from the device in this case.

       

      If you're having trouble finding the other files that are missing, I can suggest checking out these steps too.

      • thagen's avatar
        thagen
        Explorer | Level 4
        5 years ago

        Thanks!  I have a Basic Dropbox account, so unfortunately I can't try to rewind.Any other suggestions?

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