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dan63's avatar
dan63
New member | Level 2
4 years ago

lost files

hi 

 

I think recently dropbox said they are downsizing the free space to 200 mb. and my previous files are all lost. 

is it possible to recover them?

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II

    Dropbox quota is 2gb unless you have paid account or bonuses. However, a reduction in quota does NOT delete files so that isnt what has removed them. 

     

    You can see deleted files at www.dropbox.com/events and recover from there within 30 days of deletion. 

    • dan63's avatar
      dan63
      New member | Level 2

      found the files. thank you so much 

  • CTMarketing's avatar
    CTMarketing
    New member | Level 2

    I have lost files on a paid account. Stuff I was working yesterday was not in the folder today.

  • 0031's avatar
    0031
    Explorer | Level 3
    I've had db for a year and I started seeing files in the beginning but after a week or so the files disappeared and I haven't seen any new files in all this time I can't believe that db didn't find anything for a year all the files that I have say download an app that supports the file and these files aren't really even a file that I was getting in the beginning when I first got the account now it says that my storage is full and is telling me to move my files I really liked db when I first got it but it's been useless for a year and a waste of money
  • Taron's avatar
    Taron
    New member | Level 2

    Hi , i lost my files , i can not find my files in my deleted folder , it is older than 1 month so... is it possible to get it back ?

    • Mark's avatar
      Mark
      Icon for Super User II rankSuper User II

      Hi Taron 

       

      I'm afraid not. If you were not a paid user at point of deletion you cannot recover past 30 days. 

      • Taron's avatar
        Taron
        New member | Level 2

        can i or can i not get my files back older than 30 days? 

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