We're making changes to the Community, so you may have received some notifications - thanks for your patience and welcome back. Learn more here.

Forum Discussion

dan63's avatar
dan63
New member | Level 2
4 years ago

lost files

hi    I think recently dropbox said they are downsizing the free space to 200 mb. and my previous files are all lost.  is it possible to recover them?
Dropbox Spaces
Missing Files
Restore
  • Mark's avatar
    Mark
    4 years ago

    You need to look at the same place - www.dropbox.com/events or do a search for it on Dropbox and the computer. 

Mark's avatar
Mark
Icon for Super User II rankSuper User II

Hi Taron 

 

I'm afraid not. If you were not a paid user at point of deletion you cannot recover past 30 days. 

Taron's avatar
Taron
New member | Level 2
3 years ago

can i or can i not get my files back older than 30 days? 

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    3 years ago

    If you are a FREE user then no, you cannot Taron 

     

    They are lost. 

    • Taron's avatar
      Taron
      New member | Level 2
      3 years ago
       

       I can certainly pay for a pro version if it would be possible to recover my files that are lost for more than 30 days?

      So This is possible?

      • Mark's avatar
        Mark
        Icon for Super User II rankSuper User II
        3 years ago

        No, it is not possible. Your files are not recoverable. Sorry.

         

        The only way to get a longer recovery is at the time of deletion be a paid user. So, because you are NOT a paid user your recovery period is 30 days. 

About Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!